Questions & Answers
Why choose ChinaShipShop?
Some of our route are able to ship battery,Cosmetics,liquid,powder or other senstive item to some specified countries.
All of our express service are door to door service by well-known shipping carrier.
Our service covered almost countries in the world.
INBOUND PARCELS
At the moment you complete your registration process, we start expecting to receive your parcels. And you don’t have to tell us that you have ordered something or something might come for you as we recognize all the parcels through your user code. And attach it to your ChinaShipShop Box and notify you by email that we received your parcel.
What happen if we are not able to Identify the parcel’s real owner?
Sometimes we are not able to know who the real owner is?this happens because the shipper didn’t write your complete user name and user code on courier bill or parcel surface.If we get into such situation,firstly we try to contact the shipper but if it fails,we put that parcel at the side and wait for the real owner to claim about their missing parcel within one month.we usually are able to identify the parcel in this way.if exceed one month,we may dispose the parcel.so please contact us on time if you find your parcel doesn’t upload in your account after you place order one week.
Can I receive mails instead of parcels? Like magazines, books, letters, catalogues?
Yes of course, we send all your incoming mails the same way we send your parcels in which we also provide you with scanning service. you can utilize ChinaShipShop Box for getting mails and letters.
I am not able to request mail out. My account says “Package is not eligble for international shipping”. What should I do?
In this case,because the destination country which you selected is china,we are international shipping forwarder.
Do you accept cash on delivery(COD)?
It is common in china that supplier send the parcels on receiver expense. We do accept COD but we will charge this from your account.
Do you charge storage fee?
A part of our warehouse is allotted to each costumer. We don’t charge any storage fee for 30 days or 45days for prime member since the parcel arrive our warehouse. In case your parcel is exceed free storage period or if you get the new parcel on already filled box then we usually charge $0.5 per day for every over stay parcel.our max storage period is 90days.
OUTBOUND SHIPPING
Are you responsible for customs clearance service in destination country?
Normally,Shipping carrier is responsible for customs clearance service.We can help you reduce invoice value for less tariff.If your item is allowed to import to your country,the shipment is usually cleared quickly and efficiently.If not, please contact your local carrier or local broker for assistance.
How can I request shipment of my parcel?
You can request this service in your account. Firstly, you have to fill on line customs declaration form of each parcel and select shipping carrier to submit shipping request.we will consolidate the parcels which you selected and update the shipping charge in your account.then you can pay.Kindly notice that we will not take action of your parcels until we receive your shipping request.
How could I fill on line customs declaration form?
In your account dashboard,you have to open the parcel details. that it is your duty to fill carefully;You can click photo for each parcel in case you don’t know what is inside the parcel.if you still need help,you can choose our optional service”fill customs declaration for me”. it will generate one invoice along ship with your shipment,import duty may imposed by destination countries customs.
What are the things you don’t ship?
Some general items such as forearms parts, explosive material, gun parts, flammable items, corrosive materials, human parts, living or dead plants or animals and many more.
Can I ship my parcel to some other address?
If you use paypal as payment method,You can have only one shipping address.If you choose other payment method by follow payment option in your account.there is no restriction for shipping address.
How to ship more parcels to different addresses? (Drop Shipping)
You can do that by using drop shipping service, that is we ship each parcel straight away to your customer.
Do you offer better shipping price to some customer, or based on selected plan?
No, we have the best shipping price and It is applied to all customer.
I want ship by air DDP,by sea DDP or by train DDP/DDU, could you do this?
Yes, but we don’t have online calculator.DDP service is only to some specified countries,You can check detail in our webpage.But if you ship only one parcel then we suggest that you let supplier ship for you directly because it will be cheaper than hand it over to our place.
Do you provide tracking numbers for shipment?
Yes,Tracking number will be provided to all our shipment.
Are parcels insured?
Every parcel have basic insurance but kindly go through the relevant term on the carrier website as it depends on their policy. In most case, if your parcel is lost or damage you will get back the shipping charge and sometimes you get compensated for your loss ( up to US $100). If you want full insurance which is mostly charge for about 2% of the declared amount, better kindly inform us before shipping.
My tracking number shows nothing or error
This error shown when you ship you parcel from China through some non chinese carrier such as ducth post,malaysia post etc. Kindly try to understand firstly we send parcels to collecting point from where tracking is available. Please be patient as it takes 1 or sometimes up to 5 days to show on line.
PARCELS, CONSOLIDATION PROCESS
How consolidation works?
You may ask for combining service. it is free,Meaning that we combine your more than one parcel into a single parcel. There are different ways to do this. We can do this either by putting all your parcels into a new box,or we may throw their outer boxes and just keep their retail packing or throw away everything except the product –this is the most efficient way which you can choose our optional service”remove product packing”when u submit shipping request.
How long can I store my parcels?
The maximum time you are allowed to store your parcels is 90 days out of which 30 days are free or 45days free for prime member if you don’t take over more than allotted space. We will remind you the left limited time
Several times before we dispose the overdue parcel.
PAYMENT METHOD
Which payment method is preferred?
We prefer online payment (credit card payment through on line third party payment website). we also accept bank transfer
What if Paypal is not supported in my country?
You can use bank transfer and we also accept western union for payment in this case. Kindly contact our customer support before sending money.
What if I do not have Paypal, but my friend/colegue has. Can he pay for me?
No.our policy doesn’t allow us to accept third party paypal account as your name and address in Chinashipshop account has to match your Paypal account. If we find any such thing like a third party payment we might put your account on hold and further investigation will be done for those payment.
How much shall I send you? Is there any limit I can spend with you?
A monthly spending limit is applied to your account,The limits vary according to the account level.When you reach your limit you still can charge your account through bank transfer,those payment has no limitation.
What happen to the balance that I didn’t spend?
Your money stay in your account as a balance, you can use them whenever you want or you can ask for refund, this will be done within 7 working days.
Do you charge any extra fees for payment?
we don’t charge any extra fee,we don’t bear any payment commission either,so it is a compulsory and cannot be negotiated.
Refund, PayPal claims
kindly contact us before you request to refund or open a paypal claim otherwise we have the right to suspend your account instantly. If you are a trader and you think you are a victim of credit card fraud, just let us know, we will return your merchandise back and close customer account as we don’t have any tolerance for such thing.
SHOPPING, ASSISTANCE, PLACING ORDERS
Local merchant don’t accept my card, can you help?
We will handle all of this if you use shop for me service.we charge 10% for shop for me orders.
How Shop For me works?
You just need to submit a request from shop for me assistant in your account. Agent will be contacted in order to get the details (like if product is available, how much cost local shipping etc.). Final price will be quoted to you for review. Once you pay us the required amount, we will purchase the product in 1-2 business days and it will be sent to your ChinaShipShop box.
If i do not understand Chinese, how can I fill delivery address?
You can check our website pages,we have provided details explanation with all Chinese characters.
Can I use your contact number for delivery?
In China,it is quite usual that courier call our number before delivery,therefore you can also use those number.
What if you will be unable to purchase product for me?
We will refund you fee after deduction of $1 for service in case if the product is sold or if you don’t agree with the final price.
ACCOUNT, SECURITY, VERIFICATION
What should I do if my account is on hold?
In case if our system find something unusual with your account or payment, we might put your account on hold. We are aware of this and will contact you within in 24 hours on a working day with more details about this. You do not need contact us.
This is usually due to PayPal payments – kindly always try to confirm that your Shipping address in Paypal (which can be edited in your Paypal account) is THE SAME like on ChinaShipShop. Keeping in view, the Seller/Buyer protection terms as requested by PayPal it is important in order to accept your Paypal payment. You might have to choose another payment method if you are not able to set required shipping address.
Why do you need to verify my identity?
Our highest priority is to protect you from security and fraud. we have to manage many accounts from different countries from all around the world, sometimes we are not sure who is behind email. That is why, sometimes we request you to confirm your identity. Your verification level will be increased once you pass the identity test.
What if I want to close my ChinaShipShop account?
You can contact us through contact form by using your name and user code.